We are very happy that Sarah Adderley (Assoc CIPD) has joined our team. Sarah has a unique background in contact centres, and brings a wealth of experience in having conversations with customers. Welcome to Intelligent Dialogue, Sarah.
Intelligent Dialogue
Professional Training and Coaching
For people who care about growth | sales training | customer service training | leadership development
About us
Helping businesses secure their future. Intelligent Dialogue are Development Partners who specialise in making training programmes transformational. We work closely with clients so that they get the results they need. Programmes are highly tailored so that they are relevant to participants, where possible working live issues not text book theory. Emphasis is on building confidence, putting together clear action plans to transfer their learning into the workplace, and working with the line so that participants and the business get good results. Also home to In Tune Training Materials to help business with cost effective affordable training for their customer facing personnel. Affordable, motivational and effective.
- Website
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http://www.intelligentdialogue.com
External link for Intelligent Dialogue
- Industry
- Professional Training and Coaching
- Company size
- 11-50 employees
- Headquarters
- Royal Wootton Bassett
- Type
- Privately Held
- Founded
- 2006
- Specialties
- Customer service, Team leader development, Complaint Handling, Sales Training, Inside Sales Training, Sales Leadership, Commercial Skills Training, and Helping bereaved callers
Locations
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Primary
Bowman House, Bowman Court
Whitehill Lane
Royal Wootton Bassett, SN4 7DB, GB
Employees at Intelligent Dialogue
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John Capel PGDip Mgmt Level 7 (Open)/FInstLM/MCMI/PCI
OD/Change Management Professional always asking, What thehec?, Why thehec?, How thehec?,When thehec? and Who thehec?
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Diane Banister
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Steve Bussey
Your Sales Growth. Guaranteed. ★ Sales Coach ★ Sales Trainer ★ Sales Consultant ★ Founder of Delta Learning Ltd.
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Phil Johnson
Director @ PNS Ltd & APP Ltd / Commercial Business Transformation and Learning & Development Specialist
Updates
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We’re very excited and proud to be working with Knauf Insulation UK & Ireland in St Helens as part of their focus on delivering exceptional customer service. Hannah Garcia Waddington, Head of service said, “I’m thrilled to be working with Intelligent Dialogue on enhancing our customer experience. We always strive to deliver best-in-class service to all our customers and this training will support us in continuing to do just that. Customers are at the heart of what we do and this programme will help us develop our opportunities further to make a positive impact, exceed expectations and leave lasting impressions through each part of the customer journey.” #customerservice #customerservicetraining #manufacturing
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Diane Banister is heading to Stirling in June to work with the SPOA-Scottish Plant Owners Association, delivering hire controller training for their members. We've worked with rental and hire companies since 1997, and we love working with hire controllers. There is no other role quite like it. Part sales, part service, part ops, part technical. Hire controllers are at the heart of rental. This course focuses on protecting the business, developing relationships, helping customers and winning hires..... at the right price. For more details, and to book ( this is limited to 8 places ) contact SPOA - link to their site in the comments.
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Standing out isn't just about being noticed; it's about being unforgettable for the right reasons. #WisdomWednesday #MakeanImpact
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April has been a busy start to a new Financial Year, working with clients old and new in training and coaching. This month has all been about communication – sales conversations, Key Account Management conversations, Customer Excellence training, leadership coaching and mentoring and Helping Bereaved Customers Training. We’ve also celebrated 18 years as Intelligent Dialogue…. Inevitably there was cake.
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Thrilled to share this glowing testimonial! Our bespoke training isn't just about delivering content; it's about crafting an experience tailored to YOUR business needs. Your success is our priority, and we're committed to providing top-notch, personalised training every step of the way. Here's to continued growth and excellence together! #BespokeTraining #TailoredForSuccess #TestimonialTuesday
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Let's embrace clarity and conciseness in our conversations and messages today. #WisdomWednesday #ClearCommunication #CommunicationSkills