Intelligent Dialogue

We are very happy that Sarah Adderley (Assoc CIPD) has joined our team. Sarah has a unique background in contact centres, and brings a wealth of experience in having conversations with customers. Welcome to Intelligent Dialogue, Sarah.

We’re very excited and proud to be working with Knauf Insulation UK & Ireland in St Helens as part of their focus on delivering exceptional customer service. Hannah Garcia Waddington, Head of service said, “I’m thrilled to be working with Intelligent Dialogue on enhancing our customer experience. We always strive to deliver best-in-class service to all our customers and this training will support us in continuing to do just that. Customers are at the heart of what we do and this programme will help us develop our opportunities further to make a positive impact, exceed expectations and leave lasting impressions through each part of the customer journey.” #customerservice #customerservicetraining #manufacturing

#WisdomWednesday #JustSaying

We love working with our clients helping them and their people get where they want to go. Training and development for business results.

Diane Banister is heading to Stirling in June to work with the SPOA-Scottish Plant Owners Association, delivering hire controller training for their members. We've worked with rental and hire companies since 1997, and we love working with hire controllers. There is no other role quite like it. Part sales, part service, part ops, part technical. Hire controllers are at the heart of rental. This course focuses on protecting the business, developing relationships, helping customers and winning hires..... at the right price. For more details, and to book ( this is limited to 8 places ) contact SPOA - link to their site in the comments.

Standing out isn't just about being noticed; it's about being unforgettable for the right reasons. #WisdomWednesday #MakeanImpact

April has been a busy start to a new Financial Year, working with clients old and new in training and coaching. This month has all been about communication – sales conversations, Key Account Management conversations, Customer Excellence training, leadership coaching and mentoring and Helping Bereaved Customers Training. We’ve also celebrated 18 years as Intelligent Dialogue…. Inevitably there was cake.

Thrilled to share this glowing testimonial! Our bespoke training isn't just about delivering content; it's about crafting an experience tailored to YOUR business needs. Your success is our priority, and we're committed to providing top-notch, personalised training every step of the way. Here's to continued growth and excellence together! #BespokeTraining #TailoredForSuccess #TestimonialTuesday

Let's embrace clarity and conciseness in our conversations and messages today. #WisdomWednesday #ClearCommunication #CommunicationSkills

We believe that knowledge is meant to be shared. Whether it's a nugget of wisdom gained through experience or a groundbreaking idea, sharing knowledge fosters growth, innovation, and collaboration. Thank you for such positive feedback.